Holiday Inn Reviews and Complaints

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Holiday Inn Reviews

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  • Holiday Inn rude staff

    I went into the Holiday Inn off of Clay Rd and Jefferson in Henrietta NY to see my mom. Forgot her room number. So asked the guy up front (Scott) if he could call her room cause she wasn't answering her cell. He asked me for my ID. I ran to go get it out of the car. He then 'attempted' to call my mom's room. And she didn't answer. So I asked nicely if if could wait in the lobby until she called me or answered the phone. He hesitated then said to me if not a rude tone of voice that he had a bad few days over the holidays. Then told me I had to wait in the car. It... More...
    SweetShelly's Picture   SweetShelly    0 Comments   Comments
  • Management unethical behavior

    was thrown out of the hotel in front of guests and employees by the manager name Robert, he commented that I had lied about my stay in March of 2012, I had voiced concerns about mold and dust in my room to 4 hotel employees. In june when I was checking in he had walked up and thrown me out. He has commented he had offered accomadation and I refused. Guest services are also not a help, I have a right to sleep in a clean room. I was not relocated to a different hotel by his comment I was thrown out like an animal, in a strange town. I suffer from a disease that mold and dust can put in such... More...
    shirin's Picture   shirin    0 Comments   Comments
  • Reservation

    The following complaint was made about American Express. Since the hotel in question is an Holiday Inn, the issue between the hotel and American Express Travel should be of concern to everyone. "I made a reservation for a hotel in London using American Express Travel. The payment was in the form of cash and American Express points. Because of the volcanic eruption in Iceland, I tried to change the reservation. The hotel chain, Holiday Inn, would have readily made the change; however, the reservation was owned by American Express so they REFUSED to make the change. American... More...
    garichey's Picture   garichey    0 Comments   Comments

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