Holiday Inn Complaint

Holiday Inn Complaint

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Holiday Inn rude staff


I went into the Holiday Inn off of Clay Rd and Jefferson in Henrietta NY to see my mom. Forgot her room number. So asked the guy up front (Scott) if he could call her room cause she wasn't answering her cell. He asked me for my ID. I ran to go get it out of the car. He then 'attempted' to call my mom's room. And she didn't answer. So I asked nicely if if could wait in the lobby until she called me or answered the phone. He hesitated then said to me if not a rude tone of voice that he had a bad few days over the holidays. Then told me I had to wait in the car. It being cold outside... That wasn't very hospitable..


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