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Holiday Inn Complaint - Reservation
Holiday Inn Complaint

Holiday Inn Complaint

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Reservation


The following complaint was made about American Express. Since the hotel in question is an Holiday Inn , the issue between the hotel and American Express Travel should be of concern to everyone.

"I made a reservation for a hotel in London using American Express Travel. The payment was in the form of cash and American Express points. Because of the volcanic eruption in Iceland, I tried to change the reservation. The hotel chain, Holiday Inn, would have readily made the change; however, the reservation was owned by American Express so they REFUSED to make the change. American Express expected me to pay the full fee of $2,892.71 to change the reservation. A ripoff by American Express and a ripoff by Holiday Inn if they are unwilling to make the change.

I have had an American Express Card since 1976. In that time the service has been reasonable. This event has raised a "red flag" about a possible deterioration of service at American Express."


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